Exchanges
We do accept returns of products given it is in original condition with original packaging and still in resellable condition within seven (7) days of purchase. We will then either refund or exchange the product — it is the buyer's choice. The return courier costs will also be on the buyer's account and the initial courier cost cannot be recovered. In case the buyer got free shipping, a fee of R100 shall be added to the order. For return of items that were not in a faulty condition, a handling fee of 30% shall be charged.
Orders will only be dispatched after money has cleared in our account — please use Pay & Clear for urgent orders.
30% Handling fee will be added to all parts correctly supplied, if returned within 7 days, otherwise items cannot be returned.
Returns
For warranty items, it's the buyer's responsibility to get the item back to our offices (we can assist with organising courier, but this is unfortunately on the buyer's account). We will then repair, replace or refund the product at our discretion, and send it back to you at our cost if the product was found to have a malfunction.
Broken on Arrival
If a product is broken on arrival, we will organize the return at our cost and send a new product ASAP.
Questions about a return or exchange? Email us at irontrailoutdoor@gmail.com.